ecmoore |
09-06-2011 04:05 AM |
I've made friends with a few dealers in my area, and I've learned a lot. A lot of it has to do with policies set up by the manufacturer, and the dealer is as unhappy about it as the customer is - it's really not a normal retail situation.
The dealer has a contract with the company, which, as I understand it, is far more complex than a standard vendor one. They aren't allowed to release prices over the phone, or if they are, they have to give the standard MSRP - and not mention any special deals. This is so that there is ostensibly no competition between dealers - a lot of them have a specific geographic region that they cover, and no one else in that area is "allowed" to sell the product retail. Not giving prices over the phone is to further this - in theory, it won't matter if you're willing to drive further, or if you're buying it on vacation. Most "specials" on machines (lower prices, financing, etc) are also set by the manufacturer and will exist no matter what store you go to. The reason the warranties are locked to the dealer is, again, to encourage some kind of loyalty *to the dealer.* Similarly, the dealers are forbidden by their contract from posting prices online, much less having the machines or accessories themselves for sale. (Used machine prices can be posted online, though.) They also want the dealer to be to be the exclusive distributor of parts, etc, again, to control prices. High end machines tend towards this business model rather than the lower end white, singer, etc that are available at pretty well any old Costco, Wal-mart or Jo-Anns.
All of this is great when you have a population that settles in one area and doesn't move. And lives in an at least somewhat urban area, with reasonable driving time to a dealer's storefront. Unfortunately, that's not the world we live in anymore, and I don't really see how such a model can be at all sustainable. For example, when I was looking at buying the Bernina 440, I learned that it was several thousand dollars more - retail price - in Canada than in the US. At that point, it was worth it to buy it in Canada, so I did - and I'm sorry I did, because I'm really unhappy with the dealer, who has every interest in making the first sale and no interest whatsoever in providing the warranty service she's supposed to. (I got an especially good deal on a demo machine, or else I would have bought it in the US from the fabulous ladies at the Aurora Sewing Center.) Now, I have to pack up and move from Toronto to Texas, and my very expensive warranty's essentially worthless. And I know more than one woman in a similar position.
It's really quite frustrating.
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