Machine Repair
 

Took my Pfaff 2144 to dealer about two months ago for repair They had to send it away to Tennesse . Have not heard anything back yet. Has anyone else had to send away for repairs and how long did it take? Seems like a lng time to me Thanks

Goodness. That is just plain bad customer service. No repair person at the shop intelligent enough to call the Pfaff tech in Tennessee to face time fixing the problem? In this age of technology there is no excuse.

I'd be getting good and cranky by now! Could just be mis-communication by all parties involved so I would give the dealer a ring and suggest they do a follow up call to the tech immediately to see what the status of repair is and how much longer it is going to be. Be nice, be firm, be fair...good motto to live by.

I have to be a voice of dissent on this issue. In Newport News, VA, there is a top notch Bernina repairman who teaches repair all over the country. He occasionally receives machines from other locations when a part is very difficult to find, or a repair just did not previously work, or the problem can't be figured out, or other weird issues. He showed me some of these machines one time and didn't seem at all like this was an unusual practice for him.

Is it possible your Pfaff dealer is experiencing a situation like this? Rather than this frustration, it sounds to me like a good conversation with your dealer - not a clerk - is in the cards, asking for information rather than expressing upset. You might also suggest that you might wish to borrow a machine if you are totally "dead in the water" while yours is in for repair.

Jan in VA

I know that Bernina had to rebuild the board for my friend's 1230 and it took over 2 months. Did they tell you what the problem was??

I WOULD contact them and find out. I would have been calling after a week or so.

I had the board rebuilt on my Bernina 1260. The dealer said it had to be sent to the company, yada , yada yada. It was out of warranty long ago so I took it to a computer repair service. The board was rebuilt, the repairman at the dealer did the rest and I had the machine back good as new in less then two weeks. He was surprised the computer service could do it. I said they told me no problem. I won't have it repaired again though. It's outlived it's time to spend money on obsolete parts.

It does seem like a really long time. Our local service takes about 2 weeks. Even with shipping time it seems long. I would start calling to find out what is going on (nicely).

I agree with ruby2shoes.

My heart would be pounding. I think I'd be down there demanding an answer. You have better things to do than wait for you baby to come home. Most people just have one sewing machine. What do they think you are doing in the mean time? Can you get the phone number for the Tennessee place?

I think that a conversation about why this is taking so long is required at this point. I've never had a problem that the local techs can't solve, but it seems like after 2 months your local repair shop should be communicating something to you about what is going on and why it is taking so long.

I agree with Jan. It is time for a conversation with your local dealer.

I agree with Jan too. Until you talk with the dealer you really don't have any information. Good luck.

I agree with all the previous posts about talking to the dealer etc. But a friend had a Pfaff Creative 4.0 that had a problem and while the local dealer did fix it, it took 10 weeks - it took that long to get the part (motherboard) from where ever they send them from. As her machine was almost brand new, she convinced them to extend the original warranty on electronic parts to reflect the lost time. And now, several years later, she has not had any problems with the machine.

Waiting for a part is usually the biggest hold up at service centers around here.

I'm wondering how precious the machine is. Shipping a sewing machine costs 40-60 dollars, and you'll be charged both ways. Can't imagine a dealer who would absorb that kind of cost.

I have a Husqvarna SE and a few yrs ago bd blew on it...They use to have techs at shop who could work on them, no longer and all machines even if it needs cleaning gets sent back...took months for it to be returned...I hope they told you the issue and price before they mailed out...I was advise before authorizing the mailing back for repairs the cost for repairs were o/700...if they didn't better find out before you get an outrageous bill