Hi: I'm Mary Ellen from San Antonio, FL. A few weeks ago, I
read a comment from a member discussing the "other" manuals
available for specific machines that make is possible for an
individual to repair/troubleshoot their own sewing machine. Does anyone remember what the term was she used and do you contact the manufacturer to obtain them? Thanks
for your help.

I don't. I don't think new machines are that "fixable". That's why I enjoy my vintage Singer that I fixed a couple of weeks ago with a tiny piece of bamboo skewer. LOL

They are called service manuals. I dont know where to find one. I did find one for my kenmore along time ago but I dont remember where

Thank you so much. That really helps. Appreciate it, M.E.

Go to the tutorial: "Cleaning your Vintage machine" Billy is the guy that helps everyone with their machines. He may be able to help you.
Hope this helps,
Faith