juneayerza |
04-06-2011 01:29 PM |
Recently I ordered some fabric from Hancock’s of Paducah. I waited about 3 weeks and when I hadn’t received the order, I called them. They were so nice, immediately replaced the lost order, and even sent it by Fed Express at no extra charge. I couldn’t have been treated better as a customer.
The other day I needed a screwdriver and went out to my husband’s workbench in the garage to get one. Of course, you already know what I found on the bench along with other mail. How embarrassing!
I called Hancock’s, paid them for the second shipment, and apologized. The customer service person was very nice about the whole thing but I think she was laughing under her breath. I know I would have.
I just wanted to let everyone know what a great online experience I had with Hancock’s of Paducah, especially since this was my first order from them. And, by the way, the material is beautiful and great quality.
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