I took my machine in to be repaired a month ago,the guy at the shop told me it would have to be sent back to Brother to have a part replaced and that the repair would start at 400.00 and up without the cost of shipping that would be 75.00. My dear hubby went straight to the shop and picked up my machine,then he looked at the new machines, Isaid I want my machine not a new one. I went home found a Brother dealer an service center 75 miles from home ( I live out in the wild blue yonder). Hubby loaded up my machine and took it to a very nice lady, she replaced 4 parts in my machine, cleaned it,serviced it , and done some adjusting when she go it finished in1 day it only cost my 199.00 not like the first place that kept it 2 weeks. My machine has never ran so good. :XD: :XD:

It's good you got it fixed!

Which model of Brother is it?

It's a ULT2001, I just love it ,had her for 9 year and she runs like new or even better now.

Good for you ! I took my Brother to the local service center and didn't have such good luck either :hunf: now have to find the repair tag and send it into Brother to get it fixed properly . Glad you kept looking :thumbup: And she is working better than ever :lol:

WooHoo! That is wonderful! I am so happy that it was much cheaper and you got it back so quickly. Enjoy!

I had the same problem with a Kemore machine I had a few years ago. I took it to the local Janome dealership who informed me that to repair the bobbin winder it would cost over $300. Suggested why don't you just buy a new machine. My husband picked up my machine and the following day we took it to another shop. Tom fixed my machine while I waited and charged me nothing. The machine is still going strong.

Good for you ; I guess it pays to get a second opinion.

That's great. I wish all repair people were that good. It is always good to get a second estimate and a reference!

My SIL and her friend had their machines repaired at the same time. They took it to the sewing center in Joann's which is NOT run by Joann's.

My SIL needed wiring done on her foot pedal as there were broken wires. The ended up shortening the wire, now it doesn't reach the floor.

Her friend's machine needed a good cleaning and general adjustments. When she picked it up they charged her $120.00. She never opened the machine up there, but when she got home she found her tension knob in pieces. Yes, that's right! They never even told her about it. The tension is way off an no way to fix it. She went back and all they would do is refund her repair bill. Now she is shopping for a new machine.

there's a lot to be said for the old mechanical machines! unless you beat them with a sledge hammer they just keep going as long as you clean and oil - and you don't worry about getting a drop of oil on the circuit board!

As a for instance, just the Singers I have that sew a gazillion stitches (with or without cams)..
401 (no cams), 306 and 319 (cams and special needles) (as for the special needles I bought enough to last my lifetime and my daughter's and grand-daughters')...

I have a Singer xl000 and a Brother 2003D - both fancy electronic embroidery machines - I think they are buried under quilting mess LOL

I wonder if some of the repair places are like some car repair places - they figure you'll keep coming back for more $$ repairs if they "help" it get disabled or they don't repair it correctly in the first place..

Don't you just hate when people try to overcharge you for parts & services????

What an awesome hubby! :)

Thanks for all your kind reply's I have been without my machine for quite a while now. Now that school is getting closer to being out I will have time to get caught up on my sewing (it hard to get a lot of sewing done when you work).

Awesome! Pays to shop around!!!!!!!!!

Awesome hubby!!! I am glad that you got her home and operational again :D:D:D

Sounds as bad as car repair shops.

Glad you got your machine fixed!

Glad you got a 2nd opinion!!!!

I'm so glad you found someone who knew what they were doing. Have fun with your machine. :-D

Fabulous!! I am sooo happy for you!! :thumbup:

Yeah for good service repair folks ... :D

My old Kenmore could sew through wood, but I replaced it with one not so heavy - My Pfaff is great by too big to take for classes and now i have a janome and love it. So glad you got yours fixed. I do so hate repairmen who take advantage and charge exorbitant prices.

My old Kenmore could sew through wood, but I replaced it with one not so heavy - My Pfaff is great by too big to take for classes and now i have a janome and love it. So glad you got yours fixed. I do so hate repairmen who take advantage and charge exorbitant prices.

j have mentioned on hear before, but i took my Janome 9000 to get it looked at because it would speed up on its own and keep sewing even after i took my foot off the pedal. he told me it needed a new motor. long story short, it cost me $189 and it didnt fix the problem. the next year -it was still doing the posessed thing- he told me it needed some sensor and it would be very expensive. anyway i found out it was the footpedal and DH cleaned the dust and cat hair out of it. i contacted Janome about problems with the motor-they'd never heard of a problem with the motor. when i bought a new Janome i didnt go there. i also tell people not to go there too.

I have a older Viking that I bought about 20 yrs ago. It stopped working and I took it to a repair place. Told me it would cost 350.00 to fix it and why don't I trade it in on another machine. I took my machine home and waited. Found a yahoo group for Viking machines that helped me fix it myself.
Saved 350 and learned a lot. And ya know I haven't used it since and am thinking about selling it. lol I got my new Brother and some Singer Slants and my Household.

I have a little hint for you...put the repair ticket into a ziploc snack bag and tape to the bottom of the machine. You will always know where to find it. Re: the current repair ticket???your guess is as good as mine......

I have not had to have mine repaired yet, but afraid if it did break down please knock on wood, it would have to stay that way. Penny

:oops: LOL :oops: I know ...sad isn't it

Just a funny note. I have a Elna serger and had to take it in for service. I have my Singer and Brother machines that sits on the table as well. They are plugged into a power strip serge protector. When I brought the serger home and pluged it up, I accidently picked up the Singer power cord and plugged it in. It came on sewing! I was furious with the repair man. I thought I just spent my hard earned money to have this thing fixed and it is worst than when I took it in. It would sew great but, I had to turn to power source off to get it to stop sewing! I took it off the table and ready to take back to the shop the next day. That is when I discovered I had it plugged up with the wrong power cord!! Talking about LOL!!!

I have a Brother ULT2003D I have had for 6 years am glad my husband is a retired sewing machine mechanic so he has done what little repairs its needed This is a great Machine I got the Janome 11000SE For my 41 anniversary this year Hope it holds up as well I still have the Brother just couldn't part with it

It seems most people and business is so money hungry they will do anything to get a buck. In tough times is when the worst in people come out, it's always there just hidden. The good people are still out there just a little harder to find. I would never buy anything from someone trying to take advantage of me. There is a sew and vac around me that is crooked and I would never buy a machine from them.

I have a Brothers Innovis NX400Q that skips stitches. I have taken it to two different Brothers dealership but neither one of them believes me that the machine does that because when they plugged it in the machine would sew perfect. I even told them that the skipping doesn't start until after you have been stitching a bit. They gave me a yea sure look. It used to only does it during straight stitch but now it does it during free motion. After being burned twice it is hard to try again. Thankfully I have two other less fancy sewing machines to help me finish my projects until I have enough money to try another repair shop again.

I have a Bernina 930 and if I need anything I take it to the lady at the LQS. She's good, honest and fast. If it's something I can fix myself she orders the part and gives me advice on easiest way to fix it.

Granny B, you are so lucky to have such a reliable LQS. Both of the repair places I took my Brothers to were recommended by LQS. The next one I would like to take mine to when I have saved enough money is recommended by quilters who go there as customers. I find that to be important or hopeful. Whichever.

You're lucky to have found someone honest enough to fix the machine right. Hold on to them; they are a dying breed. Took mine 70 miles to the dealer to fix, got it home a week later, tried to sew on it, and still not right. So, electronic machine or not, I took a screwdriver and opened her up, vacuumed all the gunk out, put in a couple drops of s.m. oil and closed her up. Runs like new. No more 70 mile trips; although there are a couple of nice quilt shops down there!

wow, glad you fixed your machine

charvan wrote:
So, electronic machine or not, I took a screwdriver and opened her up, vacuumed all the gunk out, put in a couple drops of s.m. oil and closed her up.

I would be so angry to see gunk in a machine that had just been serviced! GRRRRRRRR!

If I were fixing a machine the FIRST thing I would do after trying a new needle is clean out all the lint, etc. and oil it properly. Flossing the tension control is good, too.

Fran Mc

I probably voided the warranty, but driving 70 miles one way and coming home with the same problem made me think I could do better than they did. So far, she is doing better embroidery, and the straight stitch looks good. Guess I'll just use instinct from now on.