Originally Posted by PatriceJ

a great deal of the "reports" in this topic are inaccurate and misleading. it happens every time somebody starts one like this.

one person has a bad experience in one location of a chain operation. she automatically assumes the every location is the same. she posts to vent her dissatisfaction. other individuals who are less than 100% thrilled with their experience(s) in their local chain store will pile on with their own horror stories.

since most people don't have the time or patience to slog through obviously negative topics, we don't hear equally from people who've had good experiences. it's only those who are willing to "go the extra mile" to support truth, accuracy and fair play who try their best to provide some balance.

how many hundreds or thousands of walmarts are there in the world? how many departments, managers and employees within each store? there's no way they can all be perfect. like anything that involves human beings, you'll find a mixture of good and bad. my local walmart is a good example of that. i usually walk out satisfied, but not always.

the same can be said of most places we shop nowadays.

anybody looking at this topic during their first visit to our board will likely think we're just a bunch of cranky old broads with nothing better to do than complain, complain, complain. (and to encourage each other to resort to all sorts of bad behavior to get what they want.)

if the pattern holds true to its history, this comment will now be followed by a few dozen more negative comments about walmart in general and my addition in particular.

that's how we roll. :roll: :lol:?

Originally Posted by JanieW

The impression I am getting from reading some of these posts is that people are more intent on telling us how they got one over on Walmart by "standing up for themselves" than they are in complaining about Walmart.

I always thought quilters were a kind, generous bunch for the most part. It is a bit unsettling for me to read posts by several people who are describing their own rude behaviour and seem to be proud of it.

Janie

Originally Posted by JanieW

The impression I am getting from reading some of these posts is that people are more intent on telling us how they got one over on Walmart by "standing up for themselves" than they are in complaining about Walmart.

I always thought quilters were a kind, generous bunch for the most part. It is a bit unsettling for me to read posts by several people who are describing their own rude behaviour and seem to be proud of it.

Janie

Originally Posted by catmcclure

WalMart has many, many good employees, managers, and stores. However, complaining to WalMart about bad customer service is like trying to take a child's spade and bucket set to clean up the Gulf Coast beaches. It's not going to work. They're too monolithic and control too much of the market. In many cases they're the only game in town. The only thing you can do is vent.

Also, I do not believe that standing up for yourself is being rude. Just like disagreeing with Congress, the President, your governor, local Sheriff, etc., is not unpatriotic.

My primary physician winces everytime I refer to another doctor in his organization as "that idiot doctor". However, as I pointed out to him, he has never misdiagnosed me and is in no danger of ever being referred to in that manner. On the other hand, when I complained about having had a cough for six months that wouldn't go away, "that idiot doctor" made a snap diagnosis that because I suffered from the fatal F's (fat, female and over forty) there was nothing wrong with me but Acid Reflux disease and gave me Pepsid. Turned out that I had lung cancer - fairly advanced. That's why I call him "that idiot doctor."