Back in June I placed an order after seeing someones fabric from the civil fat quater club from this -n - that so I joined. WEll, I got an e-mail July 7th order shipped YIPE every day I look no fabric, look some more still no fabric, 2 weeks go by so I e-mail them with a copy of the shippment they promptly e-mail me back saying will ship again. Okay excitment is back and brewing again. So I watch and I watch (I'm starting to feel like a dog who is waiting for his master to come home) and I watch, by the way they were to ship again July 19th at the lastest I'm still watching. :evil: :evil: :evil: :evil: :evil: :evil:

I did e-mail them yesterday to cancel this order refund my money and cancel all pending orders since I could have driven to PA 50 times by now (oh I live in OHIO)

That is disappointing! If you're like me, you know exactly what time the mailman passes and literally run to the box.

I agree, it is always hard to wait for mail.. the good stuff.. not the junk mail.. but something you have ordered!

I hope you can find another outlet for your fabric wishes !!!

Ellen

Well, if I was home yes but I have my daughter on fabric watch, along with doggie watch. hehehe

was this a club through a quilt shop? because this happened to me also. I never did get my fabric and it was hard to get it off my credit card.

I don't have any horror stories!
Did have on company that split shipment and didn't tell me. Part came one week, then waited day by day for the rest of it. Since it hadn't come by the end of the week, I called them and they said to give it another business day and if nothing to then call them back and let them know. Monday, the rest came. The lady at the internet shop did apologize for not letting me know they were splitting the shipment.
But, that's really not a horror story.
Guess I've been lucky so far....
I just have the honor of waiting forever for the mail. Sometimes the 7-10 shipping is right on schedule, other times it can be as long as 21 days. :(

Renee....I do hope you get this all resolved.

That is my next step. I wish I could remember who bought from them and joined there club (from here). That is one reason why I joined.

Gee reneebobby....I had ordered through Sew Little Time and had a similar problem.....canceled order.....Then I ordered threw a company in Montana...Big Sky Country Quilts...and my they were so nice....it was here in 2 days....imagine that....what a difference....I did like you said ordered close to home so it wouldn't take long....ha ha ....joke was on me....I look forward to do more with Big Country Quilts.....

sorry for your mishap but don't give up on them all..... :D I'm also from Ohio....Coshocton...sound familar???? How bout you???

I got the one shipment of the fat qrt club in may, Since then, nothing!!! I emailed them first time , they said it would be mailed that week, nothing! Emailed them again, still waiting on an aswer from that one but its been quite awhile, like 3 weeks so I am getting seriously PO'ed now! I have ordered fabric from them 4 or 5 times, even since the club thing and have always had good service so would like to know whats up with this too!!!

I would be talking to someone in charge, getting my money back and reporting them to the Better Business Bureau.

I have never had a problem ordering on line. Guess I will consider myself lucky. Some do take longer than others though. Sorry you have had a problem Renee.

I agree 100%..... I get so nervous ordering online....

gcathie asked where in Ohio I'm from Cleveland home of the Browns. YIPE football is coming soon. hehehe

mgshaw your the one who ordered :lol: I loved your fabrics so I joined to if they aren't there today I will be calling tomorrow to cancel everything. Just a shame though because I could go to Bonnie Blue quilts but I don't want to order all red this month and all blue the next I would like a varity when they come. Oh well lesson learned.

As for ordering on line I do it all the time and this is the first problem in over 10 years that I have ever had a problem. I will be making a folder in my favorites for unrelyable companies and I hope this will be the only one that I have in it.

Thanks everyone for letting me VENT. I feel so much better.

Oh ok..... I guess I'll try ordering online then

Renee, I just sent them another emial after reading your post, telling them that I had recommended them and yadda yadda yadda.. and wanted to know why I wasnt getting them so will see if they answer this one. I just dont understand why this is a problem when all my other orders have been sent right away.

I don't know good luck. I hope you get them soon. Or we have to find somewhere else. I bet the problem is it's a club and the shipping software they have doesn't pull that up, if that makes sense. They might have to input this information in every month and don't even know it. Hell I'm giving them still the benifit of a doubt.

Me too cause I really liked the first shipment and everything else I got. And they always wrote a nice hand written note on the shipping invoice so I hate to give up! I will let you know what happens!

Thank you.

I just got a reply. this is what she sent:

Hi Melissa,

This is my fault I have been neglectful. I have a set all cut for everyone and will be sending it out tomorrow.

Sorry for the delay it will not happen again.

Sandy

http://www.this-n-thatfabrics.com

Oh yea...let's see how long it takes her to send it.
But, then again, I wouldn't do business with them anymore, but that's just me.
How can you run a business and expect to keep happy customers if you are neglectful/forgetful?

I know Terri! I just dont understand why everthing else I have ordered has always been shipped and received promptly and the club shipments has been ignored.

I have been lucky...no problems ordering fabric or patterns on line.
If they do not refund your money write to your credit card company. They will remove it from your bill. I have done it several times for poor service and poor quality product.
Connie

I havent been charged for any other than the one I did receive. Have they charged your Credit Card Renee?

I order on line alot.
The fastest is Quilt in a Day, they even tell you when it will be shipped.
Fabric Depot called to tell me they were out of one item and if I wanted to hold the whole order till that item was coming in the next week.
Connecting Threads also tells you what day they will ship.

Yes they have charged my card and I still haven't recieved and no credit yet. I will e-mail again today about this I already told them credit and cancel, I am highly disappointed in this company and I'm not the only one. But on the bright side of all of this with the fab shop hop I saw Bonnie Blue and they have all sorts of 1800 fabric. :wink: So I guess you all know where I'll be shopping.

For everyone who wanted to know she did credit my account but I would have like an explaination to what had happened. Oh well, at least I got my money back.

Some of the online fabric "shops" are actually an individual operating out of their home. If life comes up, your order may be delayed. That may be why previous orders were shipped promptly and subsequent orders were delayed. At the very least, communication would have been nice.

I've had much success ordering online, but every once in a while you'll encounter a dud.

got an email shipping notification today saying they shipped the July club shipment. Now lets see if it actually gets here!