Hi, did you buy this at a quilt show? If so was it a demo model? Although the price you paid should be for a new model, if it was a demo did they include extras? If not I'd get on the phone right away and demand a replacement, or if you can live with the paint chips a hefty discount.

Yes.... I did buy it at the FOQ, but I went to the Pfaff dealer because I did not want a demo model. Another shop - The Cotton Patch - we're selling ex demo models of the Sweet Sixteens, but DH said that he would prefer that I not buy a demo model......!

I have aver spoken to the shop today and sent pictures and I am waiting for them to get back to me..... DH has said we should give them until Thursday to call us back and if they don't contact us by then he will call them, and if they don't send out a new machine, he has said he will contact our credit card company.

I am so upset by this it has tarnished the pleasure I felt when I bought the machine. The dealer has told me to carry on using it, but I don't want to.... I want my machine to be perfect and I want to practice on my forever machine!

Oh well, I will let you all know how things go!

Thank you all for your support..... I felt as if I was over reacting, but it's nice to know you all would feel the same.

Hugs

Caroline

I agree this is not acceptable. Your photos are great support for them to replace it.

This is one of the reasons my husband always makes me buy large items with a VISA card. Since we pay off the balance every month it doesn't matter and we have assurance of returning unwanted item.

Gosh - I would be ABSOLUTELY furious - and certainly wouldn't want to use it before the problem is sorted out.
It should be in pristine condition !!

It is not 'complaining.' It is expecting, deserving, and requiring full value for your money. If I were the dealer, I'd sure want to know about this. It's not right. The dealer needs to make it right. Keep us posted.

I have the Tiara version-made by same company, it arrived perfect-no chipped paint, yes they should replace your machine, replace, not just repaint, something went wrong to have it look like that.
Maire

Please do not accept this machine as it is now. I know these machines are very, very expensive and should never be handled in such a way as to produce this type of chipping. This is not acceptable. If you aren't up to it, please find someone who can advocate for you. Please, let us know the outcome. Best of luck to you in getting what you paid for.

Certainly doesn't look like a new machine with those edges without paint--almost looks rusty and in odd places. I would complain.

If this is a new machine, I would certainly call the dealer and voice a complaint, maybe a replacement machine or a discount on the price. The pictures show more than just a little pain off.