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Check out the Red Snapper loading system. 10 minutes to load a king size quilt. Well worth the $$
quiltsonthecorner.com/red_snappers |
Innova Help
Hi I'm in the Uk and I am seriously thinking of buying an Innova Long arm with AutoPilot. We have a hotel & have run patchwork & quilting retreats for a number of years with top tutors & like many other quilter have loads of UFOs waiting for quilting. My idea is to not only get my own stuff done, but to train & rent out time on the machine after I have learnt what to do. I would welcome any comments & recommendations from any Innova owners and particularly with the autopilot system. Fiona in Sunny Bridlington, East Yorkshire. England http://quiltandcraft.blogspot.co.uk/ |
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Originally Posted by Peckish
(Post 6233795)
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How do you feel about your purchase now?
So you have had your machine for a few years now, are you still happy?
I purchased a Pfaff P3 and have had issue after issue in the 1.5-2 years I have owned it. I want to return it and get a refund and purchase something else. Just wanted to know how your experience was after the initial problems. I to live in Ontario.
Originally Posted by Boater4444
(Post 5117969)
I am delighted to say that within hours of my above post, I received a personal phone call from Neal, the President of Innova. He was thoroughly gracious and professional. He apologized for the problems I was experiencing, admitting that the dealer had not been properly trained by Innova, particularly on the AutoPilot. He offered to fly an Innova technician from Houston to Toronto first thing in the morning to complete the installation. Now, THAT's customer service! As I am not running a business, I couldn't honestly say that my situation required that sort of urgency, so I agreed to give the dealer another chance, on the understanding that I would request an Innova technician, if the dealer failed to perform once again. Neal gave me his direct phone number and e-mail address and assured me that my installation would be completed to my 100% satisfaction at Innova's expense. I was very impressed and my confidence in Innova was restored.
The dealer returned that same evening, and spent a solid 2 hours tweaking the carriage assembly and belt drives to my satisfaction - as well as my husband's, who is very fussy. The machine appears to now be operating solidly, although I won't know for sure about the belts until I engage the AutoPilot. But as it stands, I'm a happy camper. I am now looking forward to learning this machine inside and out and making some beautiful quilts. As for the dealer... well, let's just say he's more salesman than techie and he's got a huge learning curve. But I'm a generous spirit and I'm willing to work with him, knowing Innova will always be there for me. Thanks Neal. |
Hi Upstairshobbyroom, I have owned my Gammill Classic for almost 14 years. After well over 1,500 quilts I am still in love with it. I quilt 5 days a week on it and have only taken in into Gammill's one time about a year after I purchased it for what I thought was a repair, but it was operators (mine) error. Please send me a private mail if I can be of any help to you.
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When I got my Janome Artistic 18 over two years ago I was so intimidated by the learning curve that she sat for quite a while. Then I kept having problems with the jog button which is apparently a common problem with this machine. I was having major buyers remorse until I literally forced myself to use it. Now I use it for basic and charity quilts, but send the heirloom quality out. It will never be my favorite part of the quilting process, but my basic loop-de-loop meanders are looking pretty decent. I even get adventurous once in a while and try something new. LOL
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I have never, ever regretted getting a long arm. I did not start out with a big setup; first was a table top frame with a juki, then up to a Bailey on a Proflex frame, and now to a 24" Nolting Pro on a 12 ft table. I guess I am sorry I didn't go for the big one at the beginning. I would have saved a lot of money. I do not quilt for a business, so it is just used for the quilts I make. Plus, another reason I am happy with buying it is that I have 4 close friends who all quilt and I can share my "toys" with them which makes me (and them) very happy. We have a weekly sewing day, sharing bringing lunch and wine, and have a wonderful time.
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Originally Posted by lynnefaye
(Post 5113746)
Buying an expensive toy in our current economy was a big leap of faith on my part. Now, I'm wondering what I've done. Don't get me wrong - I LOVE to quilt and have made more than 25 quilts in the last several years - many of them Queen sized on a domestic machine. But after carpel tunnel surgery last year, a longarm with robotics was the only way I could myself able to continue doing what I love. I just hope I didn't make a mistake with the choice of machine and dealer.
The Innova is a great machine but may not work properly if it isn't set up correctly just as any other brand. I have never changed my setup as it runs perfectly just as Jake set it up. I feel for you, what a terrible way to get started with what should have been an exciting and thrilling event. Call Michael, if he isn't there right that minute, he will return your call soon. Lynne from eastern KS[/QUOTE] i love mine to and you are so right about michael....i have been on the phone with him really late when i worked second shift ......i am now over 650 quilts most are charity hospital, shriners,and local organizations |
I love my innova and the service is the greatest....keep up the good work ...see
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