I have a sewing machine that had been 'broken' during a military move and I brought into the lqs *prior* to my unpleasant experience a few weeks ago.

(If you want a background on what happened to me, please read this thread: http://www.quiltingboard.com/posts/list/23525.page )

Well, guess who worked on my machine? The owner's son who had overcharged me on my last visit. He called my house last night, and I wasn't home to pick up. He left a message to say my machine was ready to be picked up.

I'm going to ask my husband to accompany me on Saturday when I pick up the machine. I have yet to speak with his mother. I want to see how his attitude is towards me when I pick up the machine. If he's rude again, I will not hesitate to speak with his mother right then, and there.

I still have yet to cut the fabric that I was overcharged with. I am thinking of bringing the entire bag, with all of the items I bought, along with receipt, when I pick up my machine on Saturday. I would like to schedule a time to speak with his mother about the previous incident, but I want to see if this man has turned a 'new leaf' and if he gives me better customer service on Saturday. Maybe he did just have an 'off' day when he was rude to me. If that's not the case, don't you think he'll be just as rude to me on Saturday? At least, this time, I'll be prepared for his rudeness and not be surprised or taken aback.

I've been wondering if you had done anything about your unpleasant fabric overcharge experience. I will be looking later next week to hear about the outcome when you collect your machine. Best of luck!

I would take the fabrics along "just in case" he treats you rudely again, but also "hope" for the best :wink:

I bet if you take your husband with you, the son will be most pleasant. Leave hubby in the car and you'll have a better idea if son is rude all the time or was just having a bad day the last time you were there....

yep! SOME men are very condescending to women but sweet as pie if a man is around. not our quilting men, of course. they're sweet all the
time :lol: :lol:

I too agree. Perhaps leave your husband outside or have him come in a couple of minutes after you. I do hope this young man has improved since your last meeting....but if not...please do speak to his mother. If one of my boys was behaving badly, I would like to know so I could set him straight.

even if he's in a better mood, i would still want the money part straightened out.

I agree. Even if he was just having a bad day last time it still doesn't excuse his behavior. If you work with the public you treat them with respect or find a different job. Get your money back.

Keep us posted

I'm always in favor of giving a second chance - but I'd definitely bring your husband. I, too, think it 's a good idea to ask him to wait for a few minutes before coming in and see how you're treating initially. Bet your bottom dollar the clerk will be nice as soon as hubby arrives.

Also - as the store owner, I think she needs to know it's hurting her business to have a rude person there, son or not.