Is anybody on the board familiar with this shop? I just placed a $90 order and now have not recieved an email back from them. I'm just hoping that this is because it is a smaller company and may have to manually acknowledge a transaction rather than have an automatic response. I did have an email chat with one of their employees today regarding fabric availability but that was during regular store hours. Hopefully all will be well as this is a Christmas gift - will check again for an email in the a. m. .

Please call them on the phone and here is the website with phone # for you

http://www.rossvillequilts.com/

I have ordered from them many of times and have had no problem at all. I want to say the owner's name is Marcia but I am not 100% sure of this. I have always received my order within a few days of the date I placed it. You should call them if you have any questions.

I live near Rossville It is a great shop It is a Bernina sewing machine dealer and quilt shop . They close at 6:00 through the week Marcia is the owner and will take good care of you it is one of my favorite shops,If you have problems pm me and I will give you store number.

Thanks ladies! I got a really good vibe off the lady I dealt with earlier today - glad to hear I wasn't wrong to place my order!! I will call them tomorrow. I wish I lived close enough to make a trip there - they have a great website!

If your ever interested in a Bernjna machine you should check with Marcia she sells hers for less than most places I went to.She is a very sweet lady and everyone in the shop is great.

Thanks for the tip - but I already own a Bernina and have a great local dealer! It would be quite the road trip to make an expensive purchase - long way from Virginia to Indiana-LOL! Glad to know there are lots of good independent quilt shops going strong across the country! If I ever do make out to Indiana I would love to stop in and see their shop!

I'm on her mailing list. Marcia has been sick, and staff running the shop and mail order. They may be a little behind, but call anyway. They have great customer service!

I don't know the shop but my advice is always give them time and a chance to reply. This is the busiest time of the year and many businesses are really working hard to get their orders out and provide great customer service. You never know how many orders are ahead of yours and not every business sends out an immediate email to verify your order. We just seem to get spoiled by those that have the instant order transaction verification not realizing NOT all companies do this automated process and that is all it is....an automated response by computer not by a living breathing person. People get so used to instant gratification regardless of what form it is in that they get themselves all worried and upset for actually nothing. Almost every online business has a phone number and if anyone is concerned all they have to do is pick up the phone and call them to answer their questions. Can't get any easier than that!

Please call them. This is a small business owner who spends many hours working to make her business sucessful. I am sure there is a reasonable explanation as the shop has a great reputation. pab

I've ordered from them and no problems. Good prices and quick service.
Barb

All is well and their service is great!! I got an email from them this morning when they opened. They had put aside a kit for me yesterday when I talked to the lady about the backing to match the kit. It has already been shipped out and I can hardly wait to see it!! Anyone who lives close by is very fortunate to have such a great LQS with a very conscientious owner ! I will definitely order from her again in the future and would tell anyone considering placing an order not to hesitate! If I ever make it out to Indiana I will have to stop in and top off my stash!!

You would not be disappointed they know there customers by name.I think they may have been closed today not sure but when schools are closed so are they .And I think they are also closed on Mondays.You also may want to check out a shop in Panama City Beach Florida they have an online store also beautiful fabrics called Quilting By The Bay Email is quiltingbythebay.com
discovered shop while on vacation you name it
they had it whole room full of beautiful batiks nice selection of oriental fabrics, flannels,wide backings lots of colors and of course all the beautiful cotton prints one of the nicest shops I have ever been to .Have done online orders and received shipment in about three business days you can have a lot of fun looking at this shop if any one is going to be in that area and they have amazing paper piecing patterns hope you guys check this shop out as well .Have fun shopping Happy Holidays everyone.Angie

I ordered fabric from them last year I think it was. No problems at all. Received my order rather quickly. I wouldn't hesitate to order from them again.

I just got an order from them this morning (Wednesday)--I ordered it online Sunday! This is my second order from them, and both times service has been fast and efficient.