What is you just moved into the area and needed the service? Would the dealer be so callous to tell you to go back where you came from to get your machine serviced? That's like cutting your nose off to spite your face!

I have two Brother sewing/embrodiery machines and three Brother sewing machines. I bought four of them used and have been more than happy with them. I have taken them in for service over the years and never been given a problem. The one embrodiery machine had to be sent to Brother direct and they fixed it and sent it back. I love all my brother machines I have a total of 5 of them.