Most unfortunate. Best thing is to bad mouth this shop to everybody you know and all your neighbors. Businesses need the goodwill of customers.

What a crummy situation! I too would contact the news people and see if they do those "consumer" type stories. I also would probably write out my story, print it and distribute it to every house within a couple mile radius of the store. I'd be exceptioinally careful with my wording so I couldn't be sued for slander...but...isn't it nice when someone warns you about crappy businesses??? Good luck getting your machine back!

Uniquelynancy has the right idea. You need some proof that they did not clean the first machine. I was going to recommend that you take some dated pictures for evidence in case you do go to court over this. Document, document, document! The more paperwork the better when you have to convince the judge. Receipts, pictures, dates, notes--everything you can think of verify your case.

Do be careful about what you say because of slander/liable issues though. Be able to prove anything you claim. They sound like the kind who have dealt with "problem" customers before and may know how to use the system in their favor.

Unfortunately no, I did not get a receipt. However, I do have the serial number for the machine and, if they don't remove it, my name is on the machine, too. As I said, naive :-(

Right, you go girl. Put on your RED LIPSTICK and you BIG GIRL PANTIES and go git em. Thoughts and prayers are with you. You will win.

Good luck and we are all hoping for the best outcome to this unfortunate situation.

If I had only known!! Such horrible reviews and I added my own. One review said the police seem to be on his side - I got that feeling, too.

Find out which of your senators is the consumer protection advocate. Here in MD its Stenny Hoyer. Believe me one call from his office and everything turns out right. I have used him several times on things like this and its always taken care of immediately. Thats what consumer protection is all about. Without a receipt, he can give you any piece of junk and its your word against his that its your machine. Did anyone go with you? Call the consumer protection people and see what they have to say. He can't pay them off.

Do you have a local Better Business Bureau to report this to? That would be the best route to take with someone like this.

Sorry about your problems. There are some reputable dealers/repair shops not far from Williamsport. You may need to look into them