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-   -   Shop sent me stinking fabric - help! (https://www.quiltingboard.com/main-f1/shop-sent-me-stinking-fabric-help-t315589.html)

sewexcited 06-09-2021 07:31 AM

Shop sent me stinking fabric - help!
 
I recently made a purchase at a new (to me) shop and the fabric they sent me STINKS, literally! Iíve never experienced this before. Has this happened to anyone else and if so, what did you do to remove the smell?

I bought 2 half yards and a fat quarter bundle and itís the yardage that has the major problem. I donít want to prewash these items but unsure what else will remove the absolutely horrible stench before storing everything with the rest of my stash https://cdn.quiltingboard.com/images...s/confused.png

I really donít want my other fabrics to absorb the smell, so for now theyíre separated and Iím trying to air out the new yardage as much as possible. Any other suggestions?

newbee3 06-09-2021 07:39 AM

contact the shop tell them

sewexcited 06-09-2021 07:48 AM

I contacted them prior to this because the entire order was missing and untraceable for quite a few weeks and they were really not very helpful at allÖso Iím guessing they wonít do much about this issue even if I do reach out. Iím just glad it arrived at all today and hoping I can just fix it myself at this point to be honest! https://cdn.quiltingboard.com/images/smilies/frown.png

RuthiesRetreat3 06-09-2021 07:56 AM

Bag it up with a lot of baking soda, sealed in the bag, leave it for a week, check smell. You may have to repeat this more than once. Otherwise, wash it.

Three Dog Night 06-09-2021 08:03 AM

If you contact them and ask for a remedy to the problem and they refuse or give you the run around you can file a Reg. E claim with your bank or credit card company and ask for a refund to your account. You will have to document that you contacted them and asked for refund for the yardage. Make sure to document the date you contact, person you spoke with and what the response was, your bank/credit card will investigate and probably issue a provisional credit and after determination of claim they will either deny or confirm your claim. As a bank auditor I can tell you that if you have documentation (include the missing order for weeks and contact at that time) usually your claim is confirmed and you get your money back.

Onebyone 06-09-2021 08:05 AM

The shop will think you are trying to find fault because of the other problem but that's their problem, call and talk to someone above store employee. And never shop there again. I have one online shop now I am calling about an order placed a few months ago. I get the same Oh let me take care of that for your and nothing else. That shop will never have my business again. If you don't want to wash it I guess the only solution is hang it outside and hope the smell gets less. Or put in dryer on fluff with an odor eater shoe insert.

Tartan 06-09-2021 09:02 AM

If it is mildew or musty, it may have happened in long transit. As for getting out musty smell, wash with vinegar and baking soda and hang out to dry. When you iron it, that will tell you if it worked. I have not have much success removing musty smell. Good luck!

sewexcited 06-09-2021 09:15 AM


Originally Posted by RuthiesRetreat3 (Post 8489848)
Bag it up with a lot of baking soda, sealed in the bag, leave it for a week, check smell. You may have to repeat this more than once. Otherwise, wash it.

Was thinking about using baking soda but wasnít sure if it would stain, gum up or in any other way damage the fabric? If all else fails though, this might be the least harmful option without having to wash it out.

joe'smom 06-09-2021 09:19 AM

If returning is an option, I would return the order. I agree that you should not shop there again.

sewexcited 06-09-2021 09:28 AM


Originally Posted by Three Dog Night (Post 8489851)
If you contact them and ask for a remedy to the problem and they refuse or give you the run around you can file a Reg. E claim with your bank or credit card company and ask for a refund to your account. You will have to document that you contacted them and asked for refund for the yardage. Make sure to document the date you contact, person you spoke with and what the response was, your bank/credit card will investigate and probably issue a provisional credit and after determination of claim they will either deny or confirm your claim. As a bank auditor I can tell you that if you have documentation (include the missing order for weeks and contact at that time) usually your claim is confirmed and you get your money back.


Originally Posted by Onebyone (Post 8489853)
The shop will think you are trying to find fault because of the other problem but that's their problem, call and talk to someone above store employee. And never shop there again. I have one online shop now I am calling about an order placed a few months ago. I get the same Oh let me take care of that for your and nothing else. That shop will never have my business again. If you don't want to wash it I guess the only solution is hang it outside and hope the smell gets less. Or put in dryer on fluff with an odor eater shoe insert.

I just emailed them telling them about the problem so Iíll wait and see what they say. I used PayPal to pay, so hopefully they will help if everything else fails? Unfortunately I only get voicemail when I try to call so everything is via email - but at least I have some proof of contact I guess.

Sorry to hear youíre also having problems with bad service Onebyone! I hope youíre able to get your issue solved soon!! Itís unbelievable that some stores are happy to let their customers chase after them to get a problem solved.


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