Talk about Customer Service!
 

My local fabric store has their Member's sale on Saturdays.
I work on Saturdays.
I sent a note to customer service pointing out that some of the people who pay for a yearly membership are unable to take advantage of the member's sales because we work on weekends.
They sent me back a note saying that they were informing both local stores that from now on, I would be able to shop on the Monday, following any member's sale that fell on a weekend!
How's that for customer service?!

Watson :thumbup:

Sounds like they value you as a customer!

Uummm, totally awesome?

great!!! i just tried shopping at a dept. store because they had sent me a coupon. could not log in and "register" for last call sales. i have shopped in their last call store and get coupons in the mail for it. sigh. I do wish people would not make simple things difficult. oh well, saved me money. Don't buy too much fabric! or is there such a thing??

Great shop!

Enjoy the savings!

Nice to hear really a good thing.

Thats how I feel about quilt classes and embroidery classes as they are always for the most part m-f 10 -4 like people don't work, especially some of the clubs. I guess thats why online gets my money since they can't seem to get evening or weekend classes on a regular

A very special place

Fantastic! There are nice people in this world-thanks for letting everyone know that there are.

Nice! One of the LQS in my area has a deal where if you come in on your birthday you get 20% off, and every year I go and treat myself to a little birthday shopping spree. A couple years ago, Easter landed on my birthday so they were closed. I called and asked if I could come in on Saturday and get the birthday discount and they said no!! NO exceptions to the rule. I feel bad for anybody whose birthday is on a non-moving holiday, like Christmas! They NEVER get that discount!

I was so disappointed by that answer that I haven't gone back since. It seems petty but I just don't have that "warm & friendly" feeling there anymore that made me willing to pay a premium to buy fabric there instead of online.

I know that JAF has a lot of horror stories about their coupons, but I had a similar good experience with JoAnn's. After not being able to use a 20% off entire order coupon (my fault as I didn't realize I was shopping a day early) the clerk offered to sign me up for their mobile app which she said would give me a different 20% off coupon. But after trying numerous times, it wouldn't go through. So I handed over my credit card and paid for it all, about $250. When I got home and checked the email, there was a request to take a costumer survey. So I filled it out and rated according to my experience. Much to my surprise, I received an email from the district manager asking for more details and I laid it all out, wasn't nasty as I was not there on the right day, just explained that it was a "high and low" shopping trip. To make a long story short (I know, too late!) he said I could take a copy of the email with me next time I was shopping and they would apply the 20% off to my next purchase. Don't know if I will spend/save the same amount next time, but it's nice to know that customer service isn't dead.

That is smart on their part and it shows they appreciate your business. I support my LQS (actually I have two) faithfully.

sounds like one LQS that truly values their customers going to them instead of a Big Box store. That alone is worth spending an extra dollar or two overall, I'd say!

Hooray for the LQS! Can't get this kind of personal, quality service from chains or on-line. 😃

That's great! Nice to know businesses like that are still around~