Tiara is sick already!
 

My 2-day-old babylock Tiara is sick already which is making me totally sick as well! Tried changing the presser foot to an open-toe one (not easy) and the screw inside is doing something funky and now I can't tighten or loosen foot. Losing sleep over this since you spend so much money and then bad stuff happens! Thank God I bought it from a dealer only 30 miles away! Can't stress enough----DEALER LOCATION AND SUPPORT should take priority over price if you're thinking about buying. Will email my dealer and load my sick baby up.

I'm guessing it will be a quick fix if you've got a competent dealer. The presser foot change out is not simple on those machines. I still have the closed toe on my SS as I haven't had the need (or the courage) to switch yet.

Cheers, K

That is great news on having the dealership nearby. We ALL dislike it when our baby gets ill !! So frustrating in not know what causes these problems until they are diagnosed. Good Luck. Hope it is an easy in and out fix.

Good luck. I think it's probably something minor.

I really feel bad for you. I hope you get the problem solved soon. You are so right when you buy the very high priced machines they need to come from a dealer close by.

I have a brand-new Tiara (bought from a wonderful dealer about 20 miles away) and was told that changing the foot on that machine is very tricky and should be done by the dealer--no charge, except for the price of the new foot. There is an adapter you can get that lets you change from the closed toe foot to the open toe foot on your own, but the dealer needs to install the adapter. I'm sure your baby will be up and quilting in no time. I just got mine and haven't had the courage to try it out yet--I'm a chicken. I do have it all set up and threaded--tonight I'll give it a go on a test quilt sandwich. Wish me luck.

Oh no! I hope it's just something minor. Don't force anything!

Why would they make a foot change so tricky a dealer has to do it? I don't know much about longarm machines but that seems crazy to me....are they all like that?

The Tiara and the HQ Sweet 16 (same machine) need a special tool to change the foot. Most consumers do not have that tool, that's why a dealer needs to do it. Also the foot needs to be set just right with the correct torque and the proper amount of bed clearance (both of which are set at the factory). I don't know about other long arm machines and how to change the feet, so I can't address that issue. I did buy the quick-change converter--about $70 on sale, but it includes the open toe foot and a replacement closed toe foot--and I will have my dealer install it if I decide I need it.

Same here! Mine has always worked like a charm! Haven't found a need for open foot!