I just got a used Janome 6500 from the dealor yesterday and I thought I would love it. It had paint chipped off the front, it doesn't sew as nice as I thought it would and it's eating my fabric. I just don't love this machine and I paid $600 for it. Would I be horrible if I called him tomorrow and told him I don't want it and I want to return it? Do you think he will take it back? I feel so sick over this...

Absolutely take it back. You just bought it; there's no way he could refuse to refund your money. :thumbdown:

U don't think its different for used machines? I feel so bad cuz it was his machine but he didn't tell me about any cosmetic damage either... Should I just say I didn't like how it sews? Cuz its true....

Definitely take it back. Just be honest with him and I'm sure he will understand. Good luck and let us know what happens.

He cannot refuse to refund your money. You said 2 things. 1. you bought it in a store and 2. it was his personal machine. When you take it back, take the fabric you tried to sew that kept getting caught and have him demonstrate to you how it should work properly. $600 is way too much money for him to tell you he won't refund you. Unless it's too inconvenient for you to go to the store, I would not call him first. But even if you call him he should (as a reputable store owner) be happy to demonstrate on your fabric to show you what might have been the problem. It is actually illegal for him to expect you to *eat* your money like his machine ate your fabric. Good luck. Be insistent! Be stubborn! Don't take no for answer. Take an aggressive friend with you who can help you stand firm that you want a refund. I got my Viking machine for $399. It's not a computerized machine, but I prefer the mechanical machines anyway.

i would not recommend that you approach the dealer in any manner that could be perceived as hostile or aggressive.

in fact, he might not be obligated to take the machine back and give you a refund. this is especially true in the case of used machines. they are commonly sold "as is".

i am not suggesting that i believe he would be right to refuse a refund. i'm only pointing out that he might be legally free to refuse.

the suggestion that you take the proof/sample of the problem with you is excellent. i would also take along a good supply of sizable scraps to use while showing him the problem(s) you had when you tried to sew with it.

it might be that you need some pointers in proper use of the machine. it might be that a tension setting needs to be tweaked, or that he goofed up somewhere along the line when he serviced it before putting it up for sale.

he would be rather foolish to just blow you off. after all, he will want to be your first choice if/when you decide to purchase any more machines in the future. in a case like this, most dealers will not give a refund until they have made every possible attempt to solve whatever the problem is so that you take it back home in good working order.

never spend so much with out test driving the machine you would like to buy!
it should be looked at like buying a car-
you wouldn't buy a car (even a $600 car-without taking it around the block
i wish you luck with your return-
next time you are considering a new machine- go try a few out=then choose the one for you-
that machine may be a dream for someone else and just not (your thing)
i have a viking some people hate- and would rather use the little brother- others fight for the right to use the viking-
different people like different machines- you need to find what works FOR YOU.

He sold you something that doesn't work correctly. Call him back and gently describe whats going on and explain your desires and position. Keep in mind ... you catch more flies with honey than with vinegar.

U should take it back..

Totally take it back. You have to live with it ya know... I'd return it in a heartbeat.

Definitely take it back but I agree with the others who say not to be hostile. That usually puts the other person on the defensive.

I would certainly go and talk to him. That is a very expensive machine, and $600 seems like a very good price.

Is it the fact that it has a chip that you don't like, or the sewing?

If it is the sewing, perhaps he can help you with that.

If it is the chip that really bothers you, well it would depend on where it is. I have little decals all over my machine, because I wanted it to be my own.

I am looking to replace mine though soon, but I will take all my decals off and put them on my new machine. I was actually considering the machine you purchased. So I would be interested in hearing what it is you do not like really about it.

there is something called an "implied warranty of merchantibility" - that means, if it is a sewing machine it is supposed to sew!! If it is a lawn mower it should mow the lawn. etc.

Don't feel bad about taking it back, I am sure the seller wants a happy customer. Maybe it is a simple fix.

I have had my Janome 6500 since May 2004 and I have always had the issues you described. The bed of my machine does have worn off paint and missing paint in a couple of places. The paint has also worn off around the edge where the acrylic surround sits. This machine has always liked to chew up fabric at the start and veers off the seam line at seam junctions. The bobbin case will also knock, rattle and jump out of place if that oil wick under the bobbin case dries out (they don't tell you that in the manual!). I have had a love/hate relationship with this machine since I bought it. I know other owners sing its praises but in my opinion it does have some issues. Good luck resolving this with your dealer.

No way - take it back.

Hopefully it will be a simple fix but I would definitely take it back and talk to him.

If you aren't happy with it now, you won't be happy with it later! I would at least call and try. Maybe he would have a used 6600. I have a 6600 and love it!

I have a 6600 and make sure your fabric is really close to the needle. If not, your 1st stitch could get stuck, because you probably are using the reg. face plate that is for zig zag or embriodery stitches. I've purchased a single hole plate for my machine and don't have problems when piecing. Even when I use my reg. face plate I'm not having problems, just make sure the fabric is really close to the needle before stitching.

Those decals look darling on your machine!!

First, I would make sure I was calm. Then make the phone call. Gentle conversation asking if your concerns are with the machine itself, or the way the machine handles and it could be checked over and adjusted to your satisfaction? If it can't be resolved with that particular machine, I personally would make sure to mention that I am interested in another machine from him or the business, and what would he suggest? If possible, test it out before agreeing to anything. Working with the person makes a bigger impact than working against him. Good luck to you! Don't settle. You sew because you love it, you should really enjoy sewing on the machines too.

I talked with my husband and he seems to think I should wait and see since the table is on the way (i have to spend $35 if I want to cancel the table for shipping) and the machine was such a good deal. But if it's too big for me and I don't like it even $600 is too much ya know? I don't know he said "it has to be that big if you're going to keep quilting right?" but I have a singer 543 that has about the same throat space and does everyting I need so I don't know that I need this crazy computerized thing. I just don't know what do to. I don't want to be sorry after I return it either LOL. I wish I could see the future and know what is best.

Should I still call him and let him know what I'm thinking?

ok i called and told him I think the machine might just be too big for me and he agreed LOL. He told me to go ahead and play with it and monday he is going to bring me a Janome 3160 he said he would change out for me if i wanted that instead. Now I'm really not going to know what to do. he's being so wonderful about it though. I'm so glad i called now I feel better at least. he's a very nice person.

Well he seems very nice, and have him sit down with you and go over the new machine. Best of luck ~~

I agree, take it back. Did you test it first?

if it is not sewing well, take it back. If it is the chip that is bothering you, that I think you could get over easily....but the sewing part...indicates a real need for return!!!

I agree with this approach. Unless you have totally made up your mind to try to get out of this deal, maybe just describe the problem and ask to bring the machine in for him to show you how it performs for someone with experience on it - from the standpoint that it's just not working right for you, even though by now you may be convinced it's the machine that's messing up. If it does the same thing for him, you've already got your foot in the door as far as demanding that the problem either be rectified at no cost to you or a full refund be given.

Before you go, read the fine print on the bill of sale to know if you signed something agreeing to "as is".

Any reputable dealer will understand that it's much better to send a customer away happy, especially knowing you have a huge audience of sewing/quilting enthusiasts eager to learn about quality machines and reliable dealers. Maybe it wouldn't hurt to mention - in a friendly way - that your many Internet friends are anxious to hear what the problem was.

i tested it with straight stitching and tried out the "fancy" stitches in the store but not with the actual machine. it was the store model he let me test. I didn't get to free motion with it though.

yeah he's been awesome! I'm so glad I posted here and got so much encouragement from all of you to talk to him. He said he would take it back for sure cuz it's the machine he learned to sew on and she's his "baby" LOL I also told him it's bouncing up and down on my table and it's driving me nuts and he said "you probably need a $1000 sewing table for that machine which I wouldn't reccomend doing yet at this stage in the game" so at least hes very honest.

It's awesome knowing he is welling to work with you to make you happy!

If you didn't get to test "that machine" then definately take it back.

glad it seems ot be working out!

Sorry about the problem. Give him the benfit of the doubt. and tell him the problems you have had. Hopefuly the outcome will be what you want. BrendaK

the dealer is being absolutely great.

i'm going to lock this because too many people have overlooked the good news.

the problem is solved.

I do not know why U can not return it unless he has an (all sales final) posted in store I so sorry for you