My frist time posting. After reading about the experiences some have had with sales pepole I thought you might you would like to hear mine.A little while ago someone posted the site purse-onatitiesofpalmharbor, I check it out and what beautiful patterns for handbags.I wanted some of those petterns, placed a order of $94 and went to checkout. Wow what a suprise I got ,the shipping to Canada was $68, can you beleive that. I realy wanted those patterns but I couldn't pay $68 in shipping.I sent a message and stated very nicely that the pattern were very lovely but I couldn't pay that much in shipping and was there a cheapier way to sent them.Guess what, the next day I got a e-mail from Linda of purse-onatities.She agreed it was way to much and to let her know what I wanted and she would not charge me any shipping. After a few freindly e-mails my order was in the mail with no shipping charges. She was happy that I brought it to her attention and they are working to correct the problem and I am happy too. I will have my patterns and will be making bags for xmas gifts Oh yes. Buy 3 and get 1 free. If you are looking for patterns for handbags chech out site. Thanks for reading
Ada

What a great story, I love happy endings :D:D:D

Wow!!! How wonderful to hear something nice! Thanks for sharing!

I wonder how many sales she lost because she didn't check her website and probably wouldn't have if you hadn't alerted her. I'm glad you got free shipping but at least a free pattern would have been the best customer service for your service.

Wow!! That is great for you. When you said $68 bucks I about fell on the floor.

Glad you didn't just let it go and not notify her. Happy it worked out for you and hopefully it will increase her sales.

AWESOME!

And I like SO much that she was willing to listen, instead of "That's our policy, I'm sorry you're unhappy!"

That was very nice of them.

Wow...there are good people out there who care and want our business.

it is always good to talk or write if you have a problem keep it polite but to the point and it will nearly always end up well. only a few would tell you #&#@! where to go.
I would have bucked at that price to even posting to Australia

It is great to know that there are still kind and understanding people in the world. I just won a few ebay auctions from one seller and didn't find out that they won't combine shipping. $47 in shipping for 3 rubber stamps. The seller claims that the shipping charges cover their cost plus shipping. Why not just put the real amount you want paid instead of sneaking it into the shipping.

Nice ending to your story! That lady will do a bunch of business after her shipping probs are taken care of.So nice of her to e mail you & work to solve it.

That was a wonderful experience for you. However I just wonder how many buyers never contact the business when they are concerned about the shipping charges. In my experiences when I've called a business regarding shipping they are more than happy to listen and see if they can lower the cost or even change the method of shipping for me.
No one wants to lose business in these times and a friendly call politely questioning what the shipping charges are has always resulted in a big plus for me and a plus for them with a return customer. This applies to anything I buy over the internet. I am so happy you took the time to call and speak with them before you wrote them off. It's all to easy to get discouraged and frustrated when most times all it takes is that phone call to help yourself and them.

Thanks for sharing your story! I agree that there are a lot of good people out there. I also think if you contact people calmly and pleasantly you often get surprises!!
Have fun sewing!!!!!!! :D

Its great to hear that there are some caring people out there.

Restores your faith in people and companies .
Great good for you.
Joan

Thats wonderful!

that is a great story! customer service is quickly disappearing, in my opinion, (except for certain high end stores). all it takes is a little bit for customer satisfaction. i buy by price AND customer service. what she did to help you can really boost her business.

I can't find the website - do you have a better address? Thank you.

I went to her website and ordered several bag patterns. Thank you for posting this. She has free shipping on everything it looks like now, Thanks to you.

What a great story! I always feel for the people outside the US, seems like everything is so expensive. I appreciate the sites that tell you when you can ship more for the same price. It improves their sales and cuts my costs. Most customer service is really a win win situation.

what is the website???

Thanks for the site and I am happy that you were given free shipping too! :)

Thanks for sharing this. It's always good to know about good sales experiences, particularly online. I will certainly remember this site.

Yeah, another great story.

I once e-mailed Batiks Etc. about shipping charges and they agreed that they were unusually high for what I ordered. They thanked me and gave me a gift certificate to use at another time. I was happy.

Oh that is a feel good story and I'm sure things worked out for you because you presented your inability to pay that much shipping in a very personal way as apposed to a critical way. Good for you.

I'm so glad, we're soaked to death for shipping here in Canada grrrrrrrrrrrrrrrrrrrrrrr Makes me wanna cuss like a sailor :mrgreen:

I think this is the website that you ordered from:

http://www.palmharborpatterns.com/

Am I right. Have not checked out all the patterns yet or the prices but looks like it may be the one. :-)

Yes Sandy that is the site and the handbags are BEAUTIFUL.
I ordered 9 patterns and got 3 of them free
Ada

You did well. Be sure and post pics of your finished projects. We all would love to see them.

We should always try to be kind to others." Kindness, like a boomerang, comes back to you sooner on later"
Thanks for reading
Ada

have tried and tried to find this site with no luck..any help...

Hi Squeakie The suite is www.palmharborpatterns.com
Let me know if you find it
Ada

That is so nice, but I no there are great people out there, this wonderful board and the wonderful people on it, are the only reason I can learn to quilt at all, they send me fabric every so often, and I had to ask with help for batting, and a few have responded, I still need help with batting, but I think quilt angels are the best. God bless.