angelaz

Hello!

I ordered and paid for a new machine 3 weeks ago. The dealer first told me he already had one ordered and it would be in midweek. It has now been 3 weeks and nothing. It seems he is not getting any information on when it will come in. It seems strange that he is not able to get a delivery date. Has anyone else experienced this. By the way, it is a Crescendo.
Thanks for all comments!
AngelaZ

Lisa Marie

Congrats on your Crescendo! I bought mine in Feb the dealer offered me z discount on the floor model or I could wait for a few days for one to come in. I choose to wait my dealer was having issues with getting a machine from Babylock by the end of week as promised. He reached out to another dealer and they sent him their machine to him. I choose to pick up my machine at the dealer as promised. I am glad my dealer worked hard to ensure that I would have my machine in 7 days. I love my machine and use it almost every day. I still have not used all the features yet but learn something on it everytime I use it.

Nammie to 7

Hopefully your issue will be resolved quickly. Nothing more irritating than having to wait for what you already paid for!

bigredharley

I had a similar experience with a hot tub - which didn't turn out so perfectly - look around the store....is there lots of new merchandise? machines? or is it starting to thin out? If you aren't seeing new merchandise I'd ask for a refund and run. Turned out with my hot tub the dealer in fact was close to bankruptcy and had already spent my $10,000. I ended up taking the display model just to avoid getting nothing at all for my money.

quiltstringz

On machines it is not usual to experience delivery issues especially if it is a new model. Sometimes the response is greater than they expected.

sewmary

Remember you have paid for this machine already. Hope you used a credit card (even if you want to pay cash, pay with credit card and then pay off your bill). I would not let this go on too long without getting a firm committment of delivery time, even if you have to get a number from the dealer call the company directly. Someone has your money and is earning interest on it while you are without a machine and the money.

Sorry, the older I get the more cynical I become about things.

mighty

So sorry!!! I would sure stay on top of this. Dealer should be able to give you answers!!!!!!

Ricci

I have one on order as well. I was told it would be mid-May before it arrives.

MamaInRed

I inquired about one at a local quilt show recently from a near by dealer. He did not have any of the Crescendo's in stock & called his rep to see on availability while I was there. He was told they are back ordered past June & most shops that did not get a fair quantity of them when they were first offered, it could be even longer before they see any. Many smaller shops already have long waiting lists for this model.

I sure hope you get yours soon. Looks like a fun machine.

Ricci

My Crescendo arrived yesterday! I'm a happy, happy, girl. I love her. She's got a very big instruction manual, so it's one page at a time.