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07-13-2011, 06:52 AM

#41

teacherbailey

Super Member

Join Date: Feb 2010

Location: Tucker, GA

Posts: 2,042

Thanks for sharing the kind words about the company. I've never heard of them but will definitely check them out!

07-13-2011, 07:26 AM

#42

SharonTheriault

Senior Member

Join Date: Aug 2010

Location: Jackson, Georgia

Posts: 611

Thanks for the information. Shipping costs are usually one of the deciding factors in my purchases.

07-13-2011, 07:27 AM

#43

thrums

Super Member

Join Date: Jan 2011

Location: 25 yrs in TN; now back home in MI

Posts: 1,871

Quote:

Originally Posted by mzmama

I ordered a book last night. It was from a referral of another quilter on this board. The book was on sale, yea, we like sales. When I placed the order for $4.00, the shipping came up as $7.00 !!!!! I thought that was kind of high for a book, I don't need it in THAT much of a hurry. I sent an email and I got a response this morning, quite fast I thought, they said the computer put an automatic charge of $7.00 for shipping but they would adjust the charge when it was sent out. The shipping was adjusted to $2.00. Much better don't you think.
It was, Phillips Fiber Art.com. IFY. It is alway good to hear about the companies that work with you, as well as, the ones that don't.

That's a great situation! I've found lately, that many companies will make adjustments if a problem occurs.

I recently wrote to P&G and got a $14 coupon for a product replacement and to a bread company and got a $5 Kroger card.

I also write to companies when they or their sales staff do a great job too.

I do believe communication is the key.

07-13-2011, 07:28 AM

#44

BrendaK

Power Poster

Join Date: Dec 2010

Location: California

Posts: 14,723

Quote:

Originally Posted by Roberta

A similar thing happened to me recently. I was attempting to order a box of gourmet chocolate's from a company in NYC. The box came to under $20 but it said the shipping charge was $46, WHAT! I didn't put the order though and the next day received an email from them saying the shipping should have said $12. Might pay to check with the company about shipping charges before placing any order online to make sure it's correct.

:D Must be really gooood chocolate. BrendaK.

07-13-2011, 07:33 AM

#45

BettyGee

Super Member

Join Date: Oct 2010

Location: Colorado

Posts: 2,254

Thank you very much for the information. It is good to share our experiences. There are, unfortunately, folks out there that just love to hoodwink us; however, there are also many very honest folks making a living. I've met some terrific people in my Ebay transactions and will continue to buy from them as they treated me very fairly.

07-13-2011, 07:46 AM

#46

bearisgray

Power Poster

Join Date: May 2008

Location: MN

Posts: 24,387

It does come down to being an informed customer.

I almost always consider the cost of shipping as part of the cost of an item.

I know there are other buyers on this board that do, too.

In some ways, it does cost as much for the "handling" of a package of needles as for a ten pound book - advertsing the product, preparation of the label, invoicing, etc.

That said - there is no way that I will pay $25 shipping and handling on a $10 DVD for a total cost of $35.00

Nor will I pay $5.00 shipping on a package of needles that will slip into an ordinary "routine mail" envelope.

07-13-2011, 08:01 AM

#47

dphelps

Super Member

Join Date: Apr 2009

Location: Melbourne,Fl.

Posts: 2,619

I love Phillips Fiber Art. They are the best!

07-13-2011, 08:05 AM

#48

BellaBoo

Power Poster

Join Date: Jan 2009

Location: Front row

Posts: 14,646

Quote:

Originally Posted by jaciqltznok

Quote:

Originally Posted by BellaBoo

I think it's show how really foolish it is for the business not to get the auto charge removed from the order submission. I don't understand taking the risk if losing a lot of orders over something so easy to change. When I see a high shipping charge I AUTO click cancel.

guess what...some place do NOT have the option! Depending on what CART service they use..

I looked into opening a store on YAHOO instead of ebay...the way yahoo stores are set up, there was NO way to change the shipping model. I could not see charging $4.95 to ship a pattern that I could send for only $1.65! So, no yahoo store!

You have good sense!
Why would a business stay with or even choose a service that does this just because that's the way they are set up? Why waste my time inquiring about the cost of shipping when there shouldn't be a question to begin with.

07-13-2011, 08:52 AM

#49

vjjo743

Junior Member

Join Date: Jan 2011

Location: Marquez, Texas

Posts: 203

I also have a problem with high shipping costs. I don't mind paying a reasonable amount. I have cancelled many order when you get to the end of the transaction and shipping is way out of line. I have a problem with Keepsake Quilting, I love their stuff, but shipping is expensive and takes 2 weeks or longer even paying the extra amount. I am in Texas and they are in New Hamphire, so when I called them they said you live very far from us.

The bottom line for me is I don't want to feel ripped off in shipping. I know the costs myself from shipping to others, if it is big and heavy, bite the bullet and pay the costs---it is fair. But the needles and patterns, etc. should be a min charge.

07-13-2011, 08:59 AM

#50

Suz

Super Member

Join Date: Nov 2006

Location: Central PA

Posts: 1,920

My experience recently was for an order of four packs of titanium needles. They weighed almost 5 ounces (weighed same on my food scale). The shipping charge was $9.00 but the PO label read $2.39 (they had included a tote bag for free). These needles could have gone in a small business envelope. When I figured it all out, the savings for these needles was $.60.

I contacted them and related my disappointment and they credited me for the $9 which pleases me. It pays to at least let the supplier when you are unhappy with outrageous shipping charges.