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Thread: Unfriendly Quilt Shops?

  1. #1
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    Has anyone ever heard of quilt shops charging a fee for helping a customer choose fabrics for their project? I heard that a quilt shop in Chesterton, Indiana, did this to a woman. What's worse is that she had brought some antique quilt blocks to the store to try to find some fabric to go with them and she was stopped at the door and told to leave them in her car. They did not want fabric from another quilt shop in their shop. Has anyone had an experience like this? You can be sure, I will never set foot in THAT shop! :thumbdown:

  2. #2
    Moderator Jim's Gem's Avatar
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    That's crazy!!!! I guess that would be one shop that I would not return to.

  3. #3
    Senior Member marknfran's Avatar
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    Quote Originally Posted by Just Jane
    Has anyone ever heard of quilt shops charging a fee for helping a customer choose fabrics for their project? I heard that a quilt shop in Chesterton, Indiana, did this to a woman. What's worse is that she had brought some antique quilt blocks to the store to try to find some fabric to go with them and she was stopped at the door and told to leave them in her car. They did not want fabric from another quilt shop in their shop. Has anyone had an experience like this? You can be sure, I will never set foot in THAT shop! :thumbdown:
    WOW! Never heard of it. I have brought quilts into many different shops to match up colors and fabrics... The customer service employees just love to see what quilters are doing now and in the past. You might talk with the manager or owner and find out if this is a regular thing with them. If so, do not go back.

  4. #4
    Super Member Dolphyngyrl's Avatar
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    No, but i bet they won't be open long with service like that

  5. #5
    Super Member lovingmama's Avatar
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    Until you have seen it and experienced it, it's just a story from someone about someone else.
    We don't know what really happened and have to give the other party a chance to explain themselves too.

    Just to be fair.

  6. #6
    Senior Member lindy-2's Avatar
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    wow thats crazy my LQS loves to help if you give good sevice the first visit people will come back.

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    Deleted - duplicate

  8. #8
    Super Member donnajean's Avatar
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    This reminds me of an experience at a local UPS mailing store recently. The sign on the copy machine said to "ask for help". When I got through, he charge me for helping me on top of the price per page copied. I got no where when I asked why the sign did not say there was a charge for the needed assistance. Also, when he pushed the button to make the copy darker, that was an additional "editing" charge.

  9. #9
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    Quote Originally Posted by Just Jane
    I heard that a quilt shop in Chesterton, Indiana, did this to a woman. What's worse is that she had brought some antique quilt blocks to the store to try to find some fabric to go with them and she was stopped at the door and told to leave them in her car. They did not want fabric from another quilt shop in their shop
    Well, the only quilt shop there is now closed.

    Sounds like urban legend to me, or ONE very disgruntled customer.

    You're in Indiana - did you ever hear it or other consistent complaints from others who shopped there?

    Or perhaps she arrived while the closing/clearing out sale was going on. Not really a time to roam the aisles planning a quilt.

  10. #10
    Power Poster ckcowl's Avatar
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    geesh, sounds like the sister of a shop around here...
    it is sad when store owners go out of their way to keep good business away.
    she does not understand word of mouth can make or break a business. i hope this experience does not sour her toward quilt shops there are are alot who are totally opposite....in fact my favorite lqs LOVES SHOW AND TELL and they do not care one bit if the fabric came from anywhere else, or the pattern or anything like that...in fact they do not require you to buy their fabric if you take a class. you may need a pattern or book specific but you are welcome to bring fabrics from your stash; they don't ask...they don't comment (unless of course it is something fabulous they want some of too!)
    that (other one) we pretty much avoid unless we have to have something we just can not find anywhere else, or have to have it right away-no time to order from somewhere else...that's too bad too...i still stop in once in awhile when the owner is not there...i'm friends with her employees but i don't give her much of my $$--she treated my hubby poorly when he was christmas shopping and lost a $200 sale...he walked out and went to the (good/friendly) shop. makes you wonder how they stay in business...

  11. #11
    Super Member quiltwoman's Avatar
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    That used to be my LQS and I NEVER had bad service or unfriendly service there. In fact, the owner of the shop spent a long time helping my dh surprise me with the "perfect" fabric/notions for my birthday.

  12. #12
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    I have to say I have never ran into an unfriendly worker at a LQS in any of my area. I hope that is an urban legend type thing and will wash away, as all the quilt shop owners I know are super nice people. :)

  13. #13
    Moderator QuiltnNan's Avatar
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    that is truly unbelievable! i've never been in a quilt shop that is unfriendly. happy customers spend more money!

  14. #14
    Super Member ChubbyBunny's Avatar
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    Yikes! That's terrible for business, it's a wonder they are still open. :thumbdown:

  15. #15
    Senior Member quiltgran2's Avatar
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    Quote Originally Posted by Just Jane
    Has anyone ever heard of quilt shops charging a fee for helping a customer choose fabrics for their project? I heard that a quilt shop in Chesterton, Indiana, did this to a woman. What's worse is that she had brought some antique quilt blocks to the store to try to find some fabric to go with them and she was stopped at the door and told to leave them in her car. They did not want fabric from another quilt shop in their shop. Has anyone had an experience like this? You can be sure, I will never set foot in THAT shop! :thumbdown:
    This is so foolish of them. The store is only hurting itself in the end because word does get around and who would want to shop there after hearing this story. Thank goodness any quilt shops I've been in have owners/employees with more sense that that.

  16. #16
    Super Member DogHouseMom's Avatar
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    Quote Originally Posted by Just Jane
    stopped at the door and told to leave them in her car. They did not want fabric from another quilt shop in their shop. Has anyone had an experience like this? You can be sure, I will never set foot in THAT shop! :thumbdown:
    I would have gladly returned the blocks to my car, got in, and drove away. I think that turn away was her first clue that this was not a nice place.

  17. #17
    Super Member luvTooQuilt's Avatar
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    Quote Originally Posted by lovingmama
    Until you have seen it and experienced it, it's just a story from someone about someone else.
    We don't know what really happened and have to give the other party a chance to explain themselves too.

    Just to be fair.
    Exactly.. Unless you are the party that it happened to this is just hear say..

    Now if that ever happened to me. Dang right I would not step foot in their door again PLUS I would spread the word letting others know of my 'visit'

  18. #18
    Super Member Annaquilts's Avatar
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    LOL I would walk straight out.

  19. #19
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    One of our LQS can be like that depending on who is working and what kind of mood she is in .....she is sometimes snippy and gets short. I go to the owner now if I want help.

  20. #20
    Community Manager PatriceJ's Avatar
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    it was just a question. "have you ever heard of such a thing? i ask because i heard a story of such a thing."

    let's don't get all wrapped around the axle about something that might not have happened.

    let's also not relive any irritation we may have experienced someplace else in the past.

    back to the happy! please. :-)

  21. #21
    Super Member plainpat's Avatar
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    Wouldn't be a problem for me.I shop with my pocketbook & only open it where I feel welcome.Works for me,regardless of what they sell, chairs, fabric or clothing.JMO

  22. #22
    Power Poster MadQuilter's Avatar
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    Quote Originally Posted by Dolphyngyrl
    No, but i bet they won't be open long with service like that
    My thought exactly.

  23. #23
    Super Member Mazda's Avatar
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    I would never go back!

  24. #24
    Super Member QBeth's Avatar
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    Easy fix for that LQS and the copy guy -- don't go back and spreak the word! What goes around, comes around.

  25. #25
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    Congrats, Gramma Gayle! There's nothing more wonderful than grandchildren!

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