Crafty1

To make a long story short, this morning I went there and left, once again so mad and upset, that I will not ever shop there again. I am so done with that store it's not even funny. I'm still so mad and upset that I'm still shaking as I type. Two years I've been shopping there, two years I've walked out upset, two years is long enough.

Ebay and I are best friends as well as the dealer I got my sewing machine from (they offer 20% off all regular priced items), I'd have to drive farther to the LQS, and the classified's here.

I'm sorry, but I just can't find the right words at this time, I'm not even sure what I wrote makes sense. Thanks for letting me vent.

CAROLJ

What went wrong?

Chasing Hawk

Did you break a nail? :shock:


Sorry, but you look as if you needed a giggle. ;-)

sharon b

What was wrong ?

quiltluvr

I know the feeling, you're not alone. The JA superstore closest to me just reeks. Nothing but problems.

The regular JA store closest to me is fine most of the time but since it's smaller they don't have much of what I look for so therefore the 'need' to go to the superstore. AAARRRGGGG!!!!!

Sorry for all your frustrations there. They sure don't value loyal customers.

patricej

just remember ... every Joann's store is different. for every vent event, there are lots of happy customers.

we're sorry you don't enjoy your store and hope you find a store you do like very soon.

GrammaNancy

You are Absolutely NOT alone. Joanne's can be a nightmare. For one thing corporate is so cheep, even on big sales they never have enough help and what they have is usually poorly trained. I speak from experience as years ago I worked there. As soon as someone was well trained they offered a tiny raise. Mine was 13cents. I quit! I was teaching classes for them, and that raise really said just how much they appreciated their help.
We have two stores about the same distance away one north, one south. I will go north. But never again south, I leave just like you, shaking and disgusted.

Crafty1

What went wrong? Hum, in a nutshell...

Well, 1) as always the price on the bolt was different than what the register says.

2) Then the attitude of the person cutting the fabric, she gave me looks like she has to cut all of them. Meanwhile, one lady had like 10 bolts of fleece, and another had like 20 bolts, so my few bolts wasn't that much of a bother to cut.

3) Left and loaded the car and checked my receipt and guess what, my receipt was wrong, once again, wrong!

4) Go back in and the lady who rang me up said she is on break and someone else will change it (she was outside talking on the phone).

5) the manager took my receipt, huffed and puffed and said she couldn't help me because the register automatically does the discounts. She wouldn't listen to me explain what the lady who rang me up did. I said, every time I come here there's always something. She looked at me and said, well, I can't help you.

So I walked out saying I'm done, then the lady who is still break asked if it was fixed. I said no, and told her what the manager said, and she said that's not right, I would fix it for you but I'm still on break.

What a horrible morning it was.

Crafty1

There is another Joann's (40 mins drive) we can go to that has a much better customer service!!!! The last time we were there was about 8 months ago. So I guess that'll be the place to go to every now and then.

Crafty1

No, but I needed a smile! Thank you! :)