littlehud

I think you were right in what you did. The owner ( and dad ) may not realize things like this are happening. And they need to realize poor customer relations can ruin a store.

RedGarnet222

Ohhh ... If someone did this to me I would tell every one of the girls in the local guild to watch out for him. Those gals could break a store in no time. That store is nothing without customers.

I agree ... Stealing is stealing. He was lucky you didn't tell him to keep it and walk out. Ooooo some people need to be taught respect for thier customers.

Sorry if this sounds harsh ... But, he was wrong! :evil:

eparys

You were correct to say something to the young man. I would not have been so patient - myself. If you are working in this industry you must be "fluent" in fractions. This young man was obviously not.

I, too, would approach the owner - with the concern not that he had made an error but that his attitude when being questioned was unacceptable.

Best of luck

ScubaK

I would be calling the owner of that LQS...
It doesn't matter if it is 6$ or 600$, money is money and he charged you for something you did not receive.
That is crazy!!!
Don't think I would be shopping alot there...
Kirsten

collettakay

To me, I think they should grateful for the business they get and can't imagine them putting a "bolt limit" on purchases. That makes no sense to me. Being that there weren't to be extra charges for cutting (I don't get this either), why in the world would he charge you for 2 1/3 yds instead of 1 2/3 yds. Hey $6 dollars could be another 2/3 yds of fabric and you know how much fabric means to us quilters.

I would take the receipt in when the owner is there and say, "I was charged for yardage that I didn't not receive." Their reaction would tell me if I was ever going to do business with them again, let alone tell all my friends, relatives, neighbors, etc. about my experience there.

thimblebug6000

I work in a family business....please do not let the fact that this person is "related" to the owner stop you. The OWNER needs to be aware of what is going on at all times....this is his living....

My personal experience is.... if I don't feel welcomed into a shop... I don't return. I travel alot & spend $$$ because I am still working... My LQS isn't to my taste...nor are the owners welcoming.... their loss ... there is always another shop down the road.

Please do not accept this attitude.. report it.... if it's not corrected... find another "special" spot to shop....

Eddie

It sounds like to me that he made a mistake in his math and when it was pointed out to him, became defensive. And more than likely he probably feels that he should have a better job somewhere else than working in a LQS cutting fabric.

All that said, poor service from store employees is a MAJOR pet peeve of mine and I have no problem with making that known when it occurs. If they want my $, then they sure had better not treat me with contempt and disdain.

But, there are right ways of dealing with the issue, and I think you did the right thing in pointing it out to him. The fact that he doesn't "get it" means you simply need to politely take the matter up with the owner. I would write a polite letter, stating the facts of the cuts, and then saying that a mistake has obviously been made which you tried to rectify with the employeee to avail. I wouldn't say anything ugly about the employee, however tempting that might be, but you could say that in trying to resolve the matter with the employee that they were unable to understand the mathmatics of the mistake. I think with this approach that the owner will refund you what you are due, and also appologize for the oaf of a son.

JoanneS

I haven't read the rest of the thread yet, so I may be saying what others are saying.

I COMPLETELY agree with you! He was wrong, and he should have admitted it. The cost of the fabric had nothing to do with his mistake. It was just plain arrogant of him to ARGUE with a customer or to make you feel like it was in any way your fault. You asked him if he would mind cutting less than their stated minimum, and he agreed. Period.

I would definitely take it up with the owner or manager - who needs to know about an impolite worker. An LQS makes more money from people who are happy with their service and who return than from people who only come into the store once. AND THEY KNOW IT!!!

adrianlee

You did the right thing. $6.00 is $6.00 and even it if was $2.00. How many other customers have had this happened to them and he got away with it? Maybe the fellow is math challenged and the owner needs to spend more time training him. Yes, it is great to support the lqs but business is business. Even the chain stores, I have gone a round or two with couple Joann's stores and also Kentucky Fried Chicken and McDonald's. I expected to be treated fairly and in a professional manner after all I am spending hard earn dollars at those places of business. Don't let anyone take advantage of you even if it was an oversight or lack of training. Just think of it as helping them improve their job skills.

Ninnie

Having owned a store for 26 years, I would have apologized for my mistake and made it right, and then maybe offered a coupon for your next visit. Customer service and word of mouth are so important in a small business. And even if he is the owners, son, you should nicely let the owner know. It always shocked me how many young people would come in our store and couldn't count change, and I think he was embarrassed and became defensive. If he did this to you, there are probably other customers that he has mistreated.