Helen......check your pmail again please

when members experience problems that are specific to them, to their equipment, or their software it can take a while for tech support to research and track down suggestions.

this will - quite naturally, i think - be especially so when we are smack-dab between the two biggest holidays of the year.

no matter how nasty the email or snarky the post, some things will always hold true.

there are only so many hours in a day.
technicians are not magicians.
the more unique the problem, the longer it will take to figure it out.

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P.S. Many, many thanks to gingerd for taking the time to take the screen shot and post this tip. :thumbup::thumbup::thumbup: