Why repeat sign-ins
 

Why?? Do I have to sign-in repeatly. So far I have signed in 5 times and I have been on QB less than 45 minutes. This happens repeatly.! Is any one else having this problem???? Sometimes I just log off!!! Tinker

I have to sign in more often than I used to. I'm the only one that uses this computer and I'd like to not have to sign in all the time. I always click on the "remember me" but for some reason that doesn't always work.

I have had the same problems, when I go to respond on a thread/post it tells me I have to log in to do so, yet the page already shows me as logged in.

I have the same problem and it is so frustrating. I had to log in again just to reply to this thread. Often times I don't log in and just read Board member comments. Would like to reply more but am too frustrated to log in over and over. When I use my desktop computer, it always "remembers me - no problem but when I use my IPad it keeps kicking off.

I have found that when I completely turn my computer off and have to sign in with my password into the internet to start up that I have to resign in to QB. I even mark the little box to "remember me"...but it's as forgetful as I am!!

I have been having that problem for a month or more. I check "remember me" but I still have to sign in again. It's so frustrating, I just don't bother to comment if I have to sign in again.

My ipad is the one where I have to keep logging in. I'll have to try on my desktop. My ipad is much more convenient though.

When this happens to me it is because I have signed on through a "Private Window" on my computer so it won't send my location, or cookies, so the sight doesn't know you.

It never did that before for me, and I've been on the board for several years. It's just been within the past couple months. I would be delighted to have someone come up with the fix.

I don't know how to explain but a cookie isn't being written so the "board" doesn't recognize you. That is what happened with me when I changed from IE to Firefox. Be sure to check REMEMBER ME box.

Me too and when you have a long user name and password, it's aggravating to say the least.

I always have to resign if I'm not on my Pc.

Last week I dropped my IPad, and it died, so I had to get anther, since I got the new one, I have had to fight for two days to get on this board. It would not let me in. I tried my password several times, had to wait 15 minutes several times, requested many new passwords, and finally got to reset the password and get in today. Now every time I click on something new, I have to log in each time if I want to comment. The board keeps kicking me off for some reason. Never had this problem before yesterday... Old tablet was Ipad2 16GB, new one is Ipad2 32GB. Not sure if that has anything to do with it....

The only time I have to sign in is when I'm using a pc that I haven't used here before. Even at work and we reboot each day. I just close my session instead of logging out. I also go in by clicking on the link in the QB email.

Yep, me too. It just started with me last night and yes, I click the remember me. I have not done anything different, not changed computers. It is very frustrating. After 5 tries, ( I forgot my password) it locks you our for 15 minutes. Not sure what is going on.

each person who needs to report this problem should please provide the technical information the support folks will need to research the issue.

are you using a real computer or one of the mobile devices (e.g. phone, ipad, etc)?
operating system & version
browser & version

please post this info today so i can refer this to tech support tomorrow.

Hello,

Kindle Fire tablet (Amazon’s operating system) with Silk as the browser also are using a real computer, HP tablet with Microsoft Window 8.0 and IE version 11 on it.

Thank you for looking into this. Sandra