I went back to Hancock's yesterday to get my 40% discount on the muslin that I had purchased on Thursday. The manager was checking customers out so I got to tell her my story. She could not have been nicer and took care of the situation quickly and efficiently. She apologized profusely for the treatment that I had received. So...............I will go back whenever the sales beckon. I love their 47-48" wide permanent press muslin. It is perfect for the lap quilts that I make.