I'd say the same thing. Don't give up, Berninas are great machines, it is just a lot different to your Singer and will take time to adjust. When I got mine, I didn't even try to use the emb. module for 18 months, because there was so much to learn on the machine itself. Then, when I was really happy with how to use the machine, I took a one day workshop on the emb module and was away! I don't suggest you take that long, but perhaps a class on it might be a help. I have rarely altered my tension so if that was the problem, perhaps the dealer should have serviced it for you before you brought it home.