I have had somewhat if he same experience. I went into a LQS which for me is a 45 minute drive. I was not greeted at all.. All of the employees were at lunch and I could hear them talking about customers. No one realized that I was in the store until I walked to the area near the breakroom. Once they saw me they were shocked because they were in the middle of talking and laughing about a customers question which they considered to be dumb. The owner was among them laughing right along. After they realized I was there they continued to eat their lunch but stopped the talking. No one stopped eating to help me. Once they finished eating...then they decided that I was worthy of assistance. I refuse to go back to that store again because I am a newbbie to quilting and if I had questions about a quilt related subject, would they consider it to be dumb and talk about me?