Hi - sounds like your experience was as disappointing and aggrivating as mine.
This women said she had been quilting for 12 years....made me change my fabric because what I had she said I couldn't wiork with instead of making it work - really ticked me off. That started the morning. Then there were three more mature ladies - which is fine, my girlfriends and I are in our 50's and TOTALLY new to this, anyway, she gave more attention and time to them than the three of us.
So, I am going back and getting my $$ back today. They still have the best prices most of the time on fabric so I can't say they've lost a customer - as much as I'd like to....