Originally Posted by woodchkr
I received my "reply" from the Bernina Mgr who operates the classes. I cannot get my money back - they have to pay the instructor, But, they are happy to give me "credit" for another class of my choice in the future. Its not my problem that they have to pay the instructor. So, its up the chain that I go.
If you paid with a credit card or debit card with a visa/mc logo, dispute the charge with your bank. This is a situation where you did not get what was offered, and were mislead. Otherwise keep going up the chain, and I'd really hit home that it's not the fact that you were dissatisfied with the class, but rather THE CLASS WASN'T OFFERED...you were handed materials and that's it.