Originally Posted by quilt3311
I love ordering from them. They always make good if there is an error in an order or as you said something doesn't fit. They have loyal customers who advertise for them by telling others they have "service".
I used to work at Harrah's. They take extra special care to always try to work with an unhappy customer. As my supervisor always said - "An unhappy customer will tell everyone they meet how bad they were treated - a happy customer will tell everyone they meet how well they were treated and how nice your company is." Word of mouth is ALWAYS the best advertising. Let's face it there are too many of these forums for quilters for some company to stay in business for very long when they mistreat their customers.