I made the quilt with the fabric that was provided. The front was pieced according to their directions. The back was one piece of provided fabric. The batting was a low loft batting. I can't remember if it was a poly or cotton. But I do remember it was low loft. The quilting thread was 100% cotton. I used a large stippling stitch. There were no large areas that weren't quilted. The binding was done with the backing piece. It was stitch into place with a large decorative stitch, about 4mm. When returned the quilt I included my shipping label, quilt instructions and all paperwork that was included. I also registered my quilt online. Not sure what else I could of done. Thought I had followed the instructions correctly. Oh and I had it back inthe mail within 2weeks.