We had a dealer here locally who decided to down-size his business (he had several shops) and closed his store. What is particularly frustrating is trying to arrange for repairs and service on the Pfaff machines. Sewing machine repair persons cannot obtain parts for the Pfaff machines (Pfaff policy is to supply parts to authorized dealers only) nor is the Pfaff warranty good if any unauthorized persons work on the machine. This is certainly not good business practice and I've complained to Pfaff personally, but got no satisfaction from them.