Originally Posted by MAXIES2
Hello I bough a saphire 870 18 months ago and have just gone through a very annoying time with Husquavarna, my machine would only sew backwards, I took it back to the dealer at the beginning of May, many phone calls, a rant on this board and I at last got a brand new 875 off them. Hope you manage to resolve your problem quicker than me.
I bought the Sapphire 870 about 2 years ago and it was sewing along just fine one minute and the next there was a horrible clunk and nothing. I had an awful time getting my quilt block back.
It turned out that it had serious manufacturing defects. The frame was bent and it caused the bobbin case to flop about among other things. My machine was in the shop for nearly 3 months before they decided it wasn't repairable.
I got a new 870 from the company and then I upgraded to the 875 when it came out. No more problems at all.
I love my 875!