Originally Posted by Favorite Fabrics

I did finally get ahold of a claims person (with authority) at FedEx, and she offered to make a "one time only" exception and re-open and pay the claim. She said it was because we had been a good customer for years and "did not abuse our account" by filing a lot of claims. For this, I am most grateful.

But it still bothers me that I cannot think of a way to keep this situation from happening again in the future.