Originally Posted by 1rottendog
Something similar happened to me. The longarmer was recommended by a local quilt shop. I took my quilt into the shop and showed the owner what had happened. They took her business cards off the rack and wouldn't recommend her to anyone anymore. I received no apology or price reduction either.
Rather than bad-mouth her, do as 1rottendog did. And then ask them for recommendatiions to fix the problem. That way you aren't bad mouthing her. Was this a LA quilter local to your vicinity or did you send it out? How did you get her name? If she was recommended by someone, ask them about their experiences with her. Just some thoughts.