Find out which of your senators is the consumer protection advocate. Here in MD its Stenny Hoyer. Believe me one call from his office and everything turns out right. I have used him several times on things like this and its always taken care of immediately. Thats what consumer protection is all about. Without a receipt, he can give you any piece of junk and its your word against his that its your machine. Did anyone go with you? Call the consumer protection people and see what they have to say. He can't pay them off.