You know what really bugs me is the amount of time this machine has been "in repair." The folks at the shop have give me a loaner twice, but it was a Designer I both times. Everytime I have had a loaner, I was trying to get caught up on piecing or ditch quilting. In retrospect, I should have tried to free-motion with the Designer I loaner. I don't think Viking cares enough to have a recall or to even consider a refund or replacement. I get the distinct feeling that the folks at the shop are pretty much in the dark as well. I really believe that they would help me if they had any more to offer.