JoAnn's anymore is getting to be a store with NO customer service. My friend bought a pair of scissors and used a coupon. when she got home she realized she picked up left hand ones. Mind you she didn't even open the package. she went right back to exchange them.
They would not exchange them. They would give her what she paid BUT she would have to buy the right hand ones again. Mind you she had used the 50% off coupon and now she would have to pay FULL price for the right hand ones.
BoTH pairs where the same brand and cost the same. They told her there was nothing they could do because she would need another coupon to get them 50% off.
She even had the reciept showing she used the coupon on the scissors and nothing else and bought them less than a hour ago.