Hi Cherry,
I went through a similiar experience with a hugh order on black friday.They sent me 1/2 of the order stating were out of the rest. I called that number also and was appalled at the total rudeness of the person not once but twice. I told here to send me a return label as I was sending the entire order back. I was fuming inside. Every time I called to get a manager that same female answered no matter the time of day. I finally deceided to send an email to customer servive dept. which is onJoann's site and explain nicely the problem. The customer serv. dept. handled things according to my satisfaction. I would advise you to contact them and at least report the abusive bhavior , the date and the time you called to the best of your ability. I don't believe we should be paying hard earned money for the priviledge of being abused. I can still hear her rudeness in my head to this day.This is only my opinion.
dreamer <
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