DON'T GIVE UP, DO NOT STOP UNTIL YOU ARE HAPPY. I bought a lemon Bernina & the shop I bought it from would not stand behind it. It was under warranty & the woman would not stand behind it. If the shop won't fix it, go over & beyond them. I make sure I spread the word about the shop to everyone I know & I tell them how many times I had it in for repairs. Just let the shop know you can give them some good advertisement with all the quilt clubs & guilds you belong to!