I had 2 checkbooks stolen out of a package my daughter sent me by UPS from Florida to NY. They were stolen BY a UPS employee who just opened the bottom of the box where they were hidden. Then tried to cash a check saying it was a graduation gift from his uncle. The check cashing place was suspicious because the check obviously came from a woman, and he was able to get the drivers license and called the police. I went to the top most person I could find to prosecute him but all they could do was fire him. One checkbook was returned to me, but the other was gone. The account was changed that day.. I'd go to the top...and yes, keep every name and phone number you can. I just went through all the quilts on ebay...not there.