It sounds like Joann's must be a franchise operation, or so big corporately that each individual store manager and the employees do not have a 'vested interest' in good customore service, wanting repeat business and providing the customer with quality products. AKA a 'chain' just like a McDonald's, a Jack In The Box, Wal-Mart, etc. The smaller indepently owned fabric stores and other privately held business' seemed to have much more interest in meeting the needs of their customers and wanting repreat business. I for one am tired of all the chains coming to towns, reaping the profits from the locals and sending a good portion of the income back to their nation corportate headquarters. It is just as easy to help support a locally owned business that keeps more of the money in the community. Besides, I seem to find much better quality of fabrics and better service from the independents. Libber