Originally Posted by NanaSews
I don't know if this is reasonable or not but I'm absolutely beside myself over Sears taking 3-5 weeks to do routine service & adjustments on a Kenmore sewing machine!! I've sent emails, made phone calls until my fingers are sore trying to find out why, oh why, does it take 3-5 weeks?? I finally was able to speak to the local store manager. He gave me a song and dance, the politically correct statement! I'm so mad I could just....spit! Has anyone else run into this??
It's because your store sent it somewhere else to be serviced. They don't have an actual service department in the store for anything.