Can you imagine if all 27+k people griped at the same time? Yikes!
I don't envy the IT group who (I'm pretty sure is more frustrated than all of us put together when things don't work) for trying to fix all the bugs. Some of the bugs can be quite elusive.
Too many of us get too complacent when it comes to our happy little cyber-routine and when things don't go well. I for one have not had any problems for a day or two. I may have to change some settings - so what!