No matter if the price is small or large, the quilter siad she could do the job and didn't. Take it back and tell her your very unhappy but Do Not Let Her take out the stitches. You should charge her for this labor and go to the BBB. If this is a business she should be hung to dry. I would be very angry too. You should log the hours it took to take the quilting out. I hate to hear of these things and hope you can at least get a refund. (If you paid by check, cancel the check).If this is a friend, all the better as I am sure she should understand how devestated you are. I will tell my friends in a nice way about something that bothers me. If you don't, it will burn a hole in you.