Just thought I would give you a telephone number if your Janome keeps acting up. I purchased a Janome here in Winston-Salem, NC at Triad Sewing and Vacuum Center. The gentleman that works on the Janome machines is very knowledgeable - if you want to call long-distance, he might be able to help you with your problem via the phone. If you decide to call, the number is: 336/784-8221. If you can't call, I'll be glad to ask him whatever you want me to. Just let me know.