Originally Posted by lsmft
I also have a Brother that caused a tension problem in the first week. Dealer fixed it but informed Brother. Brother INSISTED I take a new machine --- WHAT SERVICE!!!!!!!!!!
You need a dealer who helps you!!!!!!!!!!!
Sounds like Brother could teach the other firms a thing or two about service - I've been battling with my dealer and Janome for 6 years over my lemon of a machine.