For those who are jumping in without reading all the way through ...
For those of you who are making snarky remarks or inferences ...
of course the techs are working on this. TaliaRose acknowledged that on the first page of this topic. :hunf:
i'm sure they are all very sorry for the inconvenience and are working hard to solve the problem.
i left this topic unlocked in case anybody had any useful information to contribute.
:thumbup: :thumbup: :thumbup: to Karen's husband, Just-Lee, and Redpurselady for providing helpful information.
i will send an email to ensure the techs see it.
Those who want only to whine and complain are reminded ... if you are bringing whine, make sure to also bring cheese and fresh fruit.