I know many have been disappointed with Rowenta but I have to say I love mine. Have had it for 10+ years with no issues. I really think the key with Rowenta is making sure that you use the type water it wants. Some want tap and some want distilled. It states so on the box. I made it a point to buy one that required tap at the time. Get the occassional flakes when it needs to be cleaned but that is simply a matter of filling and holding the steam button till it's empty. Maybe a couple of times if it's really flaky. It does have an auto shutoff but only requires you move the iron a little and the reheat time is minimal.